It sounds like it's probably the same version of NA that you're using in dev and production. Would it be possible to create a test account that I could use to test from my end? Is there anything you can think of that's different between the two environments? Does one use AD auth and not the other?
Feel free to send any connection information to me at don along with itcrossing.com connected by the @ sign.
Thanks for your patience as we work to figure this out,
Don